Solidroad

Last updated April 22, 2026 at 9:16 AM UTC

Solidroad is an AI-enabled optimization platform for quality assurance and training of both human and AI customer-service agents. It enables CX teams to review 100% of customer interactions across phone, live chat, video, and email in seconds, generate custom trainings with AI simulations that resemble real customers, and elevate agent performance. The platform is designed for enterprise use, integrating with common CX stacks and maintaining security standards such as SOC 2 and ISO 27001. It unifies human and AI agents in a single optimization layer to improve consistency and speed.