Description
Senior Product Engineer role in Dublin focusing on technical leadership in EMEA, ownership of product areas, architecture, and a small local team. Collaborates with SF & Dublin; interacts with EMEA customers; builds data & retrieval pipelines, LLM evaluation/generation flows, real-time scoring/analytics, and fast UIs with Next.js/React. Requires at least 4 years engineering experience, strong technical leadership, web technologies, product architecture, or AI integrations.
Company
Solidroad is an AI-enabled optimization platform for quality assurance and training of both human and AI customer-service agents. It enables CX teams to review 100% of customer interactions across phone, live chat, video, and email in seconds, generate custom trainings with AI simulations that resemble real customers, and elevate agent performance. The platform is designed for enterprise use, integrating with common CX stacks and maintaining security standards such as SOC 2 and ISO 27001. It unifies human and AI agents in a single optimization layer to improve consistency and speed.
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