Description
This posting advertises a senior designer role responsible for shaping design decisions, owning major parts of the product experience, mentoring teammates, and driving design standards across product interfaces, brand systems, and marketing assets. The role emphasizes designing complete product experience stacks, brand evolution, and user experience standards, with a startup in San Francisco and full-time in-office work.
Company
Solidroad is an AI-enabled optimization platform for quality assurance and training of both human and AI customer-service agents. It enables CX teams to review 100% of customer interactions across phone, live chat, video, and email in seconds, generate custom trainings with AI simulations that resemble real customers, and elevate agent performance. The platform is designed for enterprise use, integrating with common CX stacks and maintaining security standards such as SOC 2 and ISO 27001. It unifies human and AI agents in a single optimization layer to improve consistency and speed.
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