Call Center Process Trainer (MOA Pasay) - Onsite - TASQ Staffing Solutions | Career Page

Call Center Process Trainer (MOA Pasay) - Onsite

Pasay City, Metro Manila, Philippines

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Job Openings Call Center Process Trainer (MOA Pasay) - Onsite

About the job Call Center Process Trainer (MOA Pasay) - Onsite

About the Job: Process Trainer (MOA Pasay) | Onsite

Work Setup: 100% Onsite (MOA Pasay)**

Work Schedule:** Graveyard shift

Responsibilities:

• 2 years Process Trainer experience
• Excellent communication skills
• 2 years in college w/o back subjects

Qualifications:

• Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agents

• Monitors and completes daily attendance tracking during the entire process training until nesting

• Formulates effective activities, exercises or assessments for learning improvement

• Monitors and evaluates operations, programs, processes, and/or practices for quality and effectiveness; make recommendations for improvement

• Ensure compliance to client and organizational policies and procedures

• Maintains consistent and professional communications skills with supervisor, manager, operations management, peers and trainees/agents

• Deliberate to identify new hires' needs in training and nesting

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