Process Trainer (MOA Pasay) | Onsite

Responsibilities:

• 2 years Process Trainer experience
• Excellent communication skills
• 2 years in college w/o back subjects ᚗ

Qualifications:

• Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agents

• Monitors and completes daily attendance tracking during the entire process training until nesting

• Formulates effective activities, exercises or assessments for learning improvement

• Monitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; make recommendations for improvement

• Ensure compliance to client and organizational policies and procedures

• Maintains consistent and professional communications skills with supervisor, manager, operations management, peers and trainees/agents

• Deliberate to identify new hires needs in training and nesting