BPO Process Trainer (MOA, Pasay) | Onsite - TASQ Staffing Solutions | Career Page

BPO Process Trainer (MOA, Pasay) | Onsite

Pasay City, Metro Manila, Philippines

Job Openings BPO Process Trainer (MOA, Pasay) | Onsite

Work Setup: 100% Onsite (MOA Pasay)**

Work Schedule:** Graveyard shift (8PM-5AM or 9PM-6AM)

Responsibilities:

Must be college graduate
Minimum 2 years of experience in the BPO industry
At least 1 year of experience as a Process Trainer (Life Insurance background preferred)
Ability to transfer knowledge, develop and motivate a team
Understanding of end-to-end processes and appreciation of critical parameters
Ability to work in a continually challenging environment
Ability to communicate effectively to a variety of audiences
Good written and verbal communication skills
Great customer service skills
Basic knowledge of MS Office Excel, PowerPoint, Word

Qualifications:

Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agents
Monitors and completes daily attendance tracking during the entire process training until nesting
Formulates effective activities, exercises or assessments for learning improvement
Monitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; make recommendations for improvement
Ensure compliance to client and organizational policies and procedures
Maintains consistent and professional communications skills with supervisor, manager, operations management, peers and trainees/agents
Deliberate to identify new hires needs in training and nesting
Monitor trainees post-nesting performance for the first 3 months after being endorsed to operations
Deliver the training content/context based on the agenda/curriculum
Demonstrate effective leadership to individuals including new hires and tenured agents