Call Center Communications Trainer - MOA Pasay - Onsite - TASQ Staffing Solutions | Career Page

Call Center Communications Trainer - MOA Pasay - Onsite

Pasay City, Metro Manila, Philippines

Job Openings Call Center Communications Trainer - MOA Pasay - Onsite

Work Setup: 100% Onsite (MOA Pasay)

Work Schedule: Graveyard Shift

Requirements:

College Graduate of any course
At least 2 years of BPO experience (Minimum Qualification)
At least 1 year of Foundation Skills/Product Training Experience
Open to ESL and LPT experience with minimum qualification of 2 years BPO experience
Excellent Communication Skills

Responsibilities:

Monitor calls of agents to identify behaviors, coaching, and learning needs on soft skills pertinent to call handling and customer experience.
Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors.
Conduct learning sessions on customer experience for both agents and support (e.g., AMs).
Develop materials and conduct Foundation Skills Training (FST) when needed.
May help the CE AM and/or CE LAM prepare for and/or conduct learning and development sessions for support.
Help the CE AM and/or CE LAM gather, measure, and analyze data to gauge the effectiveness of the CE projects program and its parts/projects on a regular basis.