Director, Customer Success
Leads customer success strategy and teams to drive adoption, retention, and advocacy for enterprise customers.
Remote • United States
- Full Time
- $158,000 – $195,000/year
- Min. 10 YOE
Browse the full live job inventory for Pindrop. This page is focused on current openings, while the overview tab highlights role groups and hiring patterns.
Leads customer success strategy and teams to drive adoption, retention, and advocacy for enterprise customers.
Grow license revenue in assigned accounts and territory while managing relationships and executing strategic sales plans.
Lead real-time voice solutions for authentication, fraud prevention, and deepfake detection across SIP, VoIP, and cloud voice platforms.
Own the resolution of complex production issues, lead incident response for Sev1 events, and mentor engineers to improve system reliability.
Leads platform strategy for scalable APIs and data products; drives cross-functional alignment across GTM, engineering, and customers.
Architects RevOps to scale GTM with AI integration, delivering model-driven predictability and cross-functional alignment.
Design interfaces and artifacts for enterprise web UX, collaborating withProduct and Engineering to deliver responsive, accessible UI.
Develop and deploy high-performance cloud-based APIs using Golang and Python to secure identity verification systems.
Leads HR technology and automation programs to scale global People Operations with UKG Ready governance and data integrity.
Senior web performance & AI-native marketing web platform architect who drives conversion and analytics.
Owns strategic sales across enterprise accounts, delivering license revenue growth and ROI-driven solutions.
Assist in building and improving scalable, secure cloud infrastructure on AWS and/or GCP that supports real-time voice authentication and fraud detection systems.
Strategic event marketer leads integrated strategy, planning, and execution of global events portfolio to drive pipeline, accelerate deals, and elevate brand in voice security and AI space.
Lead technical sales cycles and discovery engagements to drive enterprise opportunities with measurable business outcomes.
Drive customer advocacy, lifecycle programs, and reference content to influence retention, expansion, and revenue.