TASQ Staffing SolutionsTASQ Staffing Solutions

CARE Specialist (Communications Trainer) | MOA Pasay | Onsite

Added 5 days ago

Responsibilities:

  • Monitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience.

  • Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors.

  • Conduct learning sessions on customer experience for both agents and support (Ex. AMs).

  • Develop materials and conduct Foundation Skills Training (FST) when needed.

  • May help the CE AM and/or CE LAM prepare for and/or conduct learning and development sessions for support.

  • Help the CE AM and/or CE LAM gather, measure and analyze data to gauge the effectiveness of the CE projects program and its parts/projects on a regular basis.