Operations Manager IT German speaking (REF4744C)

Contributing to the functional management of multiple production units and serving as an interface to Service Delivery Management (SDM) for the contracted scope of services Providing technical and operational support for concepts, including cost estimation, in coordination with SDM Supporting SDM with commissioning and cost optimization Optimizing service components and achieving target cost levels Participating in and aligning operational planning and forecasting with SDM Operational involvement in incident, problem, change, and escalation management within the contracted scope of services for the customer Recommending portfolio consolidation and standardization, and defining KPIs Participating in smaller customer projects from initiation and planning through implementation, controlling, and completion Providing technical support to Service Delivery Management for existing customers Further developing, optimizing, and applying methods and procedures within OS service management