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Call Center Account/Process Trainer (Clark, Pampanga)

Added 4 days ago

Call Center Account/Process Trainer (Clark, Pampanga) - TASQ Staffing Solutions | Career Page

Call Center Account/Process Trainer (Clark, Pampanga)

Angeles City, Pampanga, Philippines

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Job Openings Call Center Account/Process Trainer (Clark, Pampanga)

About the job Call Center Account/Process Trainer (Clark, Pampanga)

About the job Account/Process Trainer (Clark) | Onsite

Benefits:

  • Quarterly performance bonus.

  • Outstanding career development opportunities and fast-track career progression.

  • Enjoy a fair work-life balance.

  • HMO and life insurance for the employee and 2 dependents for free.

  • Inside the Central Business District area.

  • Great Place to Work certified.

Responsibilities:

1. Training Needs Analysis:

  • Ability to identify training needs accurately.
  • Ability to extend follow-up support on the floor to sustain learning and improve performance.

2. Curriculum and Course Design:

  • Demonstrates end-to-end understanding of course design methodologies.

3. Content Development:

  • Demonstrates end-to-end understanding of content development and maintains appropriate methodology.

4. Course Delivery:

  • Possesses effective delivery/training techniques and methods.

5. Research Methodology:

  • Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance.

Requirements:

  • Graduate of any 4-year course.
  • At least 4 years of total BPO work experience with 2 years of experience as a trainer in the BPO/shared services industry.
  • Preferably with a background or knowledge in tech support.
  • Excellent oral and written communication.
  • Amenable to working in shifting schedules in Clark.
  • Amenable to work onsite

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