TASQ Staffing SolutionsTASQ Staffing Solutions

Account/Process Trainer (Clark, Pampanga)

Added 5 days ago

Account/Process Trainer (Clark, Pampanga) | Onsite - TASQ Staffing Solutions | Career Page

Account/Process Trainer (Clark, Pampanga) | Onsite

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Job Openings Account/Process Trainer (Clark, Pampanga) | Onsite

About the job Account/Process Trainer (Clark, Pampanga) | Onsite

About the job: Account/Process Trainer (Clark, Pampanga) | Onsite

Work Setup: Onsite (Clark, Pampanga)

Shift: Shifting Schedules

Benefits:

  • Quarterly performance bonus.
  • Outstanding career development opportunities and fast-track career progression.
  • Enjoy a fair work-life balance.
  • HMO and life insurance for the employee and 2 dependents for free.

Requirements:

  • Graduate of any 4-year course.

  • At least 2 to 3 years trainer experience in the BPO industry

  • Preferably with a background or knowledge in tech support.

  • Excellent oral and written communication.

**
Responsibilities:**

1. Training Needs Analysis: Ability to extend follow-up support on the floor to sustain learning and improve performance.
2. Curriculum and Course Design: Demonstrates end-to-end understanding of course design methodologies.
3. Content Development: Demonstrates end-to-end understanding of content development and maintains appropriate methodology.
4. Course Delivery: Possesses effective delivery/training techniques and methods.
5. Research Methodology: Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance. Ability to identify training needs accurately.

Required Skills:

  1. CS and Tech Domain: Training experience in effective communication, customer service, technical support, and culture
  2. Technology Functional Knowledge: Basic working knowledge of word, Excel, and PPT to complete reporting and documentation efficiently and effectively
  3. High Impact Communication: Excellent oral and written communication skills; Displays pleasant nature with a receptive attitude in order to reflect the true essence of Customer Service Lead by example.
  4. Analytical Ability: Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues; Arrives at multiple solutions/alternatives, keeping in mind the various stakeholders
  5. Profile Screening Criteria/Checks: Screening according to skills defined above—at least 3 years of training experience in soft skills and customer service.

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