Quality Analyst - UK Financial Collections (Quezon City) | Onsite - TASQ Staffing Solutions | Career Page

Quality Analyst - UK Financial Collections (Quezon City) | Onsite

Quezon City, Metro Manila, Philippines

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Job Openings Quality Analyst - UK Financial Collections (Quezon City) | Onsite

About the job Quality Analyst - UK Financial Collections (Quezon City) | Onsite

About the job: Quality Analyst - UK Financial Collections (Quezon City) | Onsite

Start Date: 27-Mar

Type of Support: Voice

Work Arrangement: 100% Onsite (Quezon City)

Nature of the Account: UK Financial Customer Service

Shift Schedule | Rest Days: Shifting schedules, UK time

Educational Requirement:

• Graduate of Bachelor's Degree

Work Experience:

• Minimum of 2 years' work experience in US/UK banking operations and quality assurance in a call center or shared services environment
• 2 to 4 years of contact center experience in the banking industry
• Basic understanding of quality methodologies like Six Sigma, Lean, Kaizen, etc.
• Excellent communication & feedback/coaching skills
• Good to have: Exposure to UK banking or collections experience in other verticals

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