Graduate of Bachelor's Degree; Minimum 2 years of work experience in banking operations and Team Handling UK/US; 2 to 4 years Team Lead experience under a financial (banking) account, with focus on mortgage, auto/motor financing, collections, fraud, underwriting, payouts, or related areas. Sound Knowledge about banking domain and understanding of the process and bucket flows. Experience in collections team management and familiar with the data and reports pertaining to collections. Understanding of banking terminologies, guidelines and laws. Excellent oral and written communication and listening skills.