About the job: Trainer (Cebu City) | Onsite\n\nStart Date: ASAP\n\nJob Description:\n\n* Assigns appropriate pre-study work, as defined by client and Individual training organization\n* Consistently and thoroughly completes required tracking and reporting tasks\n* Communicates Trainee at Risk to Training Manager (attendance, assessment scores, success factors, activity results, etc.)\n* Conducting outlier, Vitality and ad hoc client/process-related trainings\n* Support service levels by being productive whenever required\n* Training the new and old team members on SOPs\n* Collaborating with teams for creating and designing of new training content\n* Monitor calls on soft skills and process & compliance parameters.\n* Provide Coaching & Feedback to enhance agent performance\n* Analyze audit data, compliance, communication & process-related data.\n* Prepare & Implement action plans\n* Keep the Floor advisors updated on new process changes/updates and improvement initiatives

BPO Trainer (Cebu City) | Onsite