BPO Trainer - Retail (Cebu City) - TASQ Staffing Solutions | Career Page

BPO Trainer - Retail (Cebu City)

Cebu City, Cebu, Philippines

Job Openings BPO Trainer - Retail (Cebu City)

Nature Of the Account: Retail

Start Date: ASAP

Type of Support: Voice

Work Arrangement: 100% Onsite (Cebu)

Shift Schedule | Rest Days: shifting schedules

Educational Requirement: College Degree

Work Experience:

Minimum 1 year experience as a trainer
Preferred: retail background, but can be a trainer for any customer service accounts
Good communication skills
Will do a demo based on any customer service approach provided by trainers, but if candidate can create a training demo for handling time, would be preferred

Responsibilities:

Curriculum Development: Designing and creating training materials, including guides, manuals, presentations, and potentially instructional videos, covering aspects like customer service skills, product knowledge, system usage, and company policies.
Training Delivery: Conducting training sessions in various formats, such as classroom-style seminars, workshops, and role-playing exercises, for both new and existing call center agents.
Performance Evaluation & Coaching: Assessing the effectiveness of training through evaluations and performance metrics, identifying areas for improvement, and providing individual coaching and feedback to agents.
Needs Assessment & Collaboration: Working with managers and leadership to identify skill gaps and training needs within the call center and developing strategies to address them.