Enterprise Customer Success Manager
Owns strategic customer relationships, drives product adoption, renewals, and expansion across enterprise nonprofit accounts.
Remote • United States
- Full Time
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Owns strategic customer relationships, drives product adoption, renewals, and expansion across enterprise nonprofit accounts.
Owns evolution of data platform and enables AI-enabled analysis with secure, governed data foundations.
Provide Tier 1 technical support for a SaaS platform, resolving customer issues via email/phone and guiding users to quick, effective solutions.
Empowers GTM teams with onboarding, enablement programs, and scalable processes to drive revenue outcomes.
Drive strategic nonprofit software sales, building 50% pipeline from outbound/BDR and inbound leads.
Assess nonprofit technology needs, deliver in-depth software demonstrations, and support nonprofit prospects.
Owns top-of-funnel sourcing and pipeline generation with AI-powered hiring workflows to scale recruitment for cross-functional roles.
Own and grow a portfolio of high-value partners to generate partner-sourced and partner-influenced pipeline, contributing to overall team pipeline and revenue goals.
Own and grow a portfolio of partners to drive partner-sourced and partner-influenced pipeline and revenue.
Owns end-to-end midmarket B2B SaaS sales with inbound/outbound prospecting to nonprofits.
Leads enterprise account strategy and closes multi-stakeholder deals for nonprofit fundraising software.