Senior Manager, IDN Growth & Marketplace Operations
Builds and scales the IDN driver marketplace across growth, operations, and launch in regulated healthcare transport.
- Remote
- Full Time
- Min. 5 YOE
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Builds and scales the IDN driver marketplace across growth, operations, and launch in regulated healthcare transport.
Senior growth analytics role shaping pricing, client strategy, and market expansion with a cross-functional focus.
Owns day-to-day operations, launches, and continuous improvement of an AI-powered IVR platform delivering reliable, high-quality experience at scale.
Coordinate medical travel and authorizations to ensure smooth, dignified patient journeys and compliant reimbursements.
Ensure highly available, reliable, and scalable production systems by defining SLOs and automating operational tasks.
Designs, builds, and optimizes scalable data systems and ETL pipelines to support analytics and operational workflows.
Maintain and improve operational security posture across systems, networks, and data with HITRUST certification support.
Leads care facility partnerships, coordinating cross-functional teams to drive program adoption and stakeholder engagement in Medicaid/Medicare markets.
Leads state Medicaid strategy and capture to win RFP opportunities across government programs.
Audits credentialing files for quality/compliance; supports internal/external audits and corrective actions.
Manage recurring ride schedules, ensure data accuracy, and audit standing orders to support timely, life-sustaining transportation.
Relationship-driven role leading transportation provider partnerships, optimizing performance and growth.
Oversee health plan authorizations and escalate complex issues, partnering with internal teams to ensure timely resolutions.
Oversees health plan authorization approvals and resolves escalations from members and clients to maintain high call center service standards.
Drive data-driven strategy and operations initiatives across analytics, BI, and process improvement with cross-functional influence.
Owns strategic account relationships, drives data-driven growth within embedded accounts, and coordinates cross-functional expansion initiatives.
Translate regulatory requirements into actionable processes to reduce risk and improve access to care.
Manages billing/claims processes, ensures accurate Medicare/Medicaid compliance, and guides a bilingual team to scale billing operations.
Supervise complaints & grievances operations, ensuring compliant, timely case handling and escalation management.