Customer Success Lead, Commercial
Owns high-volume SMB/mid-market customer lifecycle including onboarding, health monitoring, and expansion across law firms.
Remote • United States
- Full Time
- Min. 3 YOE
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Owns high-volume SMB/mid-market customer lifecycle including onboarding, health monitoring, and expansion across law firms.
Owns core product features and AI-powered workflows from design to production, delivering fast value to customers.
Own account-level performance across usage, turnaround time, request health, and efficiency.
Owns enterprise relationships, drives adoption, and expands value for high-value law firm accounts.
Legal records retrieval specialist with emphasis on end-to-end management and process improvement for high-volume providers.
Responsible for triage/resolution of inbound tickets, managing escalations, surfacing patterns, and building a scalable support team.
Owns end-to-end sales cycle for a complex product, shaping go-to-market strategy with direct impact on law firms and healthcare providers.
Owns day-to-day Records Retrieval Team operations, including hiring, process design, and performance tracking to scale with high autonomy.