Customer Success Lead, Enterprise
Owns enterprise relationships, drives adoption, and expands value for high-value law firm accounts.
Remote • United States
- Full Time
- Min. 4 YOE
Codes Health provides AI-assisted medical records retrieval and case organization services for plaintiffs' lawyers, focusing on pre-litigation record gathering, automated chronologies, and extraction of case insights to help settle cases faster. The platform combines legal expertise with AI to streamline requests, improve visibility, and reduce cycle times across multiple jurisdictions.
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Owns enterprise relationships, drives adoption, and expands value for high-value law firm accounts.
Legal records retrieval specialist with emphasis on end-to-end management and process improvement for high-volume providers.
Responsible for triage/resolution of inbound tickets, managing escalations, surfacing patterns, and building a scalable support team.
Owns end-to-end sales cycle for a complex product, shaping go-to-market strategy with direct impact on law firms and healthcare providers.
Owns day-to-day Records Retrieval Team operations, including hiring, process design, and performance tracking to scale with high autonomy.