Customer Success Lead, Commercial
Owns high-volume SMB/mid-market customer lifecycle including onboarding, health monitoring, and expansion across law firms.
Remote • United States
- Full Time
- Min. 3 YOE
Codes Health provides AI-assisted medical records retrieval and case organization services for plaintiffs' lawyers, focusing on pre-litigation record gathering, automated chronologies, and extraction of case insights to help settle cases faster. The platform combines legal expertise with AI to streamline requests, improve visibility, and reduce cycle times across multiple jurisdictions.
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Owns high-volume SMB/mid-market customer lifecycle including onboarding, health monitoring, and expansion across law firms.
Owns core product features and AI-powered workflows from design to production, delivering fast value to customers.
Own account-level performance across usage, turnaround time, request health, and efficiency.
Owns enterprise relationships, drives adoption, and expands value for high-value law firm accounts.
Legal records retrieval specialist with emphasis on end-to-end management and process improvement for high-volume providers.