Director of Customer Support
Lead the setup and scale of a multi-channel customer support function for B2B SaaS/fintech, delivering AI-native processes and high CSAT.
On-site • San Francisco, CA, USA
- Full Time
- $165,000 – $230,000/year
- Min. 8 YOE
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Lead the setup and scale of a multi-channel customer support function for B2B SaaS/fintech, delivering AI-native processes and high CSAT.
Join Casca to contribute to building AI-native fintech solutions for banking; they are seeking talent to fill roles as they determine the right fit for the right person.
Develop, execute test strategies and automated frameworks to improve product quality and reliability for a banking-oriented platform.
Sourcer ownership of early hiring funnel, proactive candidate outreach, and interview coordination to build diverse pipelines and ensure on-time hiring.
Chief of Staff for fast-growing fintech startup