Director of Customer Support
Lead the setup and scale of a multi-channel customer support function for B2B SaaS/fintech, delivering AI-native processes and high CSAT.
On-site • San Francisco, CA, USA- Full Time
- $165,000 – $230,000/year
- Min. 8 YOE
Casca
9 open rolesLast updated April 30, 2026 at 8:11 AM UTC
Casca is an AI-driven lending platform that automates end-to-end business loan origination for banks and lenders. It enables digital prequalification in minutes, automates over 100 manual steps via 30+ native integrations, reads more than 10,000 pages of financial documents, and uses AI to assist underwriters. The platform aims to speed approvals, reduce manual effort, and improve loan-cycle times through AI-powered document extraction, KYB checks, and integration with credit bureaus.
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