What You'll Do:

• Shipment Creation & Data Management: Create and manage air shipments in the Transportation Management System (TMS), including requesting and confirming bookings, ensuring accurate routing, charges, and milestone updates.

• Carrier Coordination: Request bookings, confirm flight schedules, cut-off times, and routing with airlines and agents. Update TMS with verified information.

• Exception Handling: Identify and resolve shipment discrepancies, escalating only when necessary.

• Communication: Manage operational inboxes, respond professionally to internal teams and external partners, and ensure clear, timely updates.

• Tracking & Milestone Management: Monitor air shipments, update milestones, and proactively flag delays or issues.

• Documentation: Prepare, review, and manage air freight documents, including MAWB, HAWB, Bill of Lading, and Shipping Instructions. Validate completeness and accuracy.

Minimum 1 year of direct, hands-on experience in air import and export operations. Strong knowledge of air freight processes, SOPs, and milestone tracking. Experience preparing MAWB/HAWB, BLs, SI, pre-alerts, and arrival notices. Able to coordinate directly with airlines, agents, and partners independently. Proficient in identifying issues, resolving exceptions, and escalating appropriately. Advanced understanding of Incoterms, flight schedules, cut-offs, and consolidations. Excellent written and verbal communication skills. Highly detail-oriented, with proven accuracy in TMS or similar systems. Capable of managing multiple shipments in a fast-paced environment. Philippines-based and able to work effectively in a remote regional team setup