ExpedockExpedock

Sales Support Specialist (Airfreight & Seafreight)

Added 1 month ago

Description

We are a tech-enabled workforce augmentation platform leveraging top 1% offshore talent & cutting edge technology to enable businesses to unlock their full potential.

We need a Sales Support Specialist who can move fast and think commercially. Someone who can turn around accurate rates and generate winning quotations within SLA—keeping the sales team equipped to close deals. You should be confident in sourcing rates, computing charges, and building competitive quotes with speed and precision. If you thrive under pressure, manage volume with accuracy, and understand that every quote drives revenue—this role is for you.

Roles: Rates & Pricing Management - Take ownership of gathering, analyzing, and maintaining freight rates from carriers, co-loaders, and suppliers. Evaluate rate competitiveness and ensure pricing is aligned with market conditions and client requirements. Quotation Development - Prepare accurate and competitive quotations by computing end-to-end charges (freight, surcharges, duties, and other costs). Structure pricing strategically to support the sales team in winning business while protecting margins. Commercial Support to Sales - Work closely with the sales team to translate client requirements into tailored pricing solutions. Provide recommendations on rate strategy, cost breakdowns, and service options. Client Coordination - Serve as a key point of contact for quotation-related inquiries, ensuring timely responses, clear communication, and a smooth customer experience. Contract & Vendor Management - Coordinate with carriers and partners to validate rates, clarify terms, and ensure all commercial agreements are accurate and up to date. Support renegotiations based on market trends and volume opportunities.

Company

Expedock offers integrated offshore support and AI-enabled workflows to automate back-office logistics tasks (AP, invoicing, shipments, consolidations) and provide real-time insights. They position themselves as a tech-enabled workforce augmentation platform combining AI with top offshore talent to reduce manual data entry, errors, and operating costs.

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