Senior Consultant - Solution Design - BGC, Taguig - TASQ Staffing Solutions | Career Page

Senior Consultant - Solution Design - BGC, Taguig

Taguig, Metro Manila, Philippines

Job Openings Senior Consultant - Solution Design - BGC, Taguig

Requirements:

Minimum 8 years BPO/BPM experience. Mandatory to have worked in customer service operations in a managerial role. Prior Solution design experience will be preferred.
Must be knowledgeable on contact center operations along with RFP process and bid management.
Must be willing to work onsite in BGC Taguig

Responsibilities:

Client Interactions: Creates solutions, customized to client context IN ORDER TO conduct client interaction sessions
Competitive and market analysis: Gathers, synthesizes, analyses market competitive intelligence for a specific domain / market and provides inputs on gap analysis in order to contribute to a market intelligence and gap analysis report
Continuous process improvement: Participate in continuous improvement projects in order to deliver project goals
Contract negotiation: Creates and reviews the SOW (Statement of Work), in order to define the contract terms for a specific solution
Creating Collaterals: Drives and provides direction to the team member IN ORDER TO prepare collaterals such as flyers, case studies etc.

Benefits: