German-speaking Customer Support Representative
CB Talents AcademyCB Talents Academy

German-speaking Customer Support Representative

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German-speaking Customer Support Representative

Larissa, Greece

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Job Openings German-speaking Customer Support Representative

About the job German-speaking Customer Support Representative

Job Overview

We are hiring a German-speaking Customer Support Representative for a remote role based in Thessaloniki, Greece. In this position, you will assist customers with booking inquiries, account questions, and service-related issues while delivering a positive customer experience.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and chat.

  • Assist with booking management, cancellations, and modifications.

  • Support payment and refund inquiries.

  • Resolve complaints and provide effective solutions.

  • Maintain clear and professional communication with customers.

  • Ensure timely and accurate support for all requests.

Requirements

  • Native or fluent German (C1 level).

  • English proficiency (B2+ level).

  • Strong communication and writing skills.

  • Basic computer skills and familiarity with online tools.

  • Ability to multitask and manage customer requests efficiently.

  • Customer service experience is a plus.

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Job Overview

\n

We are hiring a German-speaking Customer Support Representative for a remote role based in Thessaloniki, Greece. In this position, you will assist customers with booking inquiries, account questions, and service-related issues while delivering a positive customer experience.

\n

Key Responsibilities

\n
    \n
  • \n

    Respond to customer inquiries via phone, email, and chat.

    \n
  • \n
  • \n

    Assist with booking management, cancellations, and modifications.

    \n
  • \n
  • \n

    Support payment and refund inquiries.

    \n
  • \n
  • \n

    Resolve complaints and provide effective solutions.

    \n
  • \n
  • \n

    Maintain clear and professional communication with customers.

    \n
  • \n
  • \n

    Ensure timely and accurate support for all requests.

    \n
  • \n
\n

Requirements

\n
    \n
  • \n

    Native or fluent German (C1 level).

    \n
  • \n
  • \n

    English proficiency (B2+ level).

    \n
  • \n
  • \n

    Strong communication and writing skills.

    \n
  • \n
  • \n

    Basic computer skills and familiarity with online tools.

    \n
  • \n
  • \n

    Ability to multitask and manage customer requests efficiently.

    \n
  • \n
  • \n

    Customer service experience is a plus.

    \n
  • \n
\n

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