CB Talents AcademyGerman Customer Support Representative
Added 3 days agoGerman Customer Support Representative - CB Talents SP | Career Page
German Customer Support Representative
Athens, Attica, Greece
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Job Openings German Customer Support Representative
About the job German Customer Support Representative
Role Overview
We are looking for a German-speaking Customer Support Representative to join an international Market Line (ML) Customer Support Team in Greece. In this role, you will provide high-quality assistance to customers, ensuring satisfaction through professional support, troubleshooting, and solution-oriented service..
You will work in a dynamic, multicultural environment supporting customers of a leading global premium brand.
Key Responsibilities
- Manage customer inquiries via phone, email, and chat in German
- Provide guidance and troubleshooting support for premium consumer products
- Assist customers with orders, returns, repairs, warranties, and technical concerns
- Deliver an outstanding customer experience with professionalism and empathy
- Accurately document all customer interactions in internal systems and CRM platforms
- Collaborate with internal departments to resolve complex cases
- Meet KPIs related to service quality, productivity, and customer satisfaction
Candidate Requirements
- Native or near-native level of German (C1/C2)
- Good level of English (B2+) for internal communication
- Strong communication, organizational, and problem-solving skills
- Customer-first mindset and passion for delivering excellent service
- Ability to thrive in a fast-paced, international work environment
- Previous customer service or technical support experience is a plus
- Comfortable using computers and support tools (CRM systems, ticketing platforms)
What We Offer
- Competitive salary package + performance-based bonuses
- Relocation support for candidates moving to Greece
- Paid training program (product and systems training)
- Private health insurance.
- Career development opportunities in an international organization
- Modern office facilities and supportive team culture
- Opportunity to work for a world-renowned premium technology brand
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