Freelance Trainer & Associate Consultant (Luxury Retail / Customer Experience)
CXGCXG

Freelance Trainer & Associate Consultant (Luxury Retail / Customer Experience)

This is not a generic training role. You are expected to deliver impactful training and translate business challenges into actionable behaviors.

Key Responsibilities

  1. Training Delivery (Core): Deliver workshops for frontline and managers on service excellence, VIC clienteling, sales and leadership.

  2. Business Translation: Translate business issues into behavioral standards and training solutions linked to KPIs.

  3. Content Adaptation: Customize CXG frameworks and localize for APAC.

  4. Light Consulting Support: Support workshops and provide structured feedback.

Mandatory Requirements (Non-negotiable)

Luxury / Premium Brand Experience: Must have hands-on experience (retail, clienteling, L&D).

Training Experience: Experience training frontline and managers with strong facilitation skills.

Business Understanding: Ability to connect training with business outcomes.

Preferred Profile

Store manager / L&D / consulting experience preferred.

Extensive experience in the automotive industry highly preferred.

Language: Japanese & English delivery