Customer Success (0 > 1 Leader)

This is Replo’s first dedicated Customer Success hire. You will be directly responsible for customer activation, engagement, retention. Spend time talking to customers, design and implement onboarding, define success metrics, build processes for activation, ongoing engagement, risk detection & churn prevention, establish and own key metrics (activation rate, churn, retention, NPS, expansion), identify churn drivers and work cross-functionally to fix them, create scalable systems, be the voice of the customer, help define CS hiring. In-office 3–4 days per week in San Francisco. Compensation: $150k - $200k plus equity. Benefits included. Location: In-office in San Francisco, 3–4 days per week.