Description
As a Lead Customer Success Manager at Campfire, you will own the strategic success of our most complex and high-impact customers while also helping define the Customer Success motion for the company. You will be a player-coach—managing key accounts directly while mentoring and supporting a growing team of Customer Success Managers.
You will serve as the bridge between customers, Product, and Engineering, ensuring our customers realize measurable value from Campfire, stay deeply engaged with the platform, and continue to expand their use of our product.
Company
Campfire provides an AI-native ERP designed for high-growth finance teams. It offers core accounting with multi-entity consolidation, revenue recognition for various billing models, and real-time dashboards. The platform supports autonomous reconciliations, AI-driven transaction categorization, policy controls, and global operations via 100+ integrations and 180+ currencies. Built-in close checklists and review workflows accelerate close cycles, while dedicated in-house accountant support ensures expert guidance. The solution aims to help mid-market and enterprise finance teams scale without proportionally increasing headcount.
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