Who we are

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com

Job summary

The Trust Operations Analyst will help advance the security operations of DigiCert by identifying potential risks, and threats by performing real-time log analysis. The Trust Operations Analyst will make use of analyses and understanding of exploits and vulnerabilities to maintain and improve DigiCert’s security posture and hygiene. This position will work on security incidents as they arise with the team.

What you will do

Provide analysis of security threats and problems.
Management and evaluation of security alerts and detections
Work through tickets and resolve tickets per defined SLAs
Participate in Security Incident Response and analysis of incidents
Assist in the configuration, management, and maintenance of various security related software and systems
Be able to effectively work within a team, and self-sufficient/self-motivated when assigned solo work
Willingness to stay current on emerging threats, vulnerabilities, audit framework updates, etc to help protect DigiCert’s systems
Willingness to evaluate new tools to improve efficiencies in operational processes
Actively participate in ongoing training and knowledge transfer with team members
Provide metrics and statistics to management
Critically assess current practices and provide feedback to management on improvement opportunities
Understand policies and standards and be capable of conveying those requirements to end users
Set clear expectations and provide timely follow-up as appropriate
Provide audit support for Compliance
Other duties and responsibilities as assigned
Willing to work incident response as necessary and work with other groups when this occurs

What you will have

3+ years of experience in Information Technology or related technical discipline
Good experience in Network Traffic
Advanced level of knowledge of Information Security design concepts and principles
Must have strong written and verbal communication skills
Customer Service background and good interpersonal and organizational skills
Ability to perform in depth log analysis
Ability to work incidents, experience responding to security incidents in the past
Ability to look at logs and understand the systems that could be affected
Willingness and ability to obtain CISSP certification if not already completed

Preferred Qualifications

Master’s degree in a technical discipline
2+ years of experience in Information Security
2+ years of experience with SIEM technologies (preferably Splunk)
Experience with cloud-based identity providers, SSO, SAML, etc
Experience with zScaler products
Experience with Web Application Firewall and DDoS protection
Experience with web application security technologies
Experience with vulnerability management software (preferably Tenable)
Experience with endpoint detection and response software (CrowdStrike preferred)
Experience with scripting languages (Python, Go, PHP, Powershell, Bash, etc)
Experience with Help Desk
Knowledge of penetration testing practices and principles
Certified Information Security Professional (CISSP)

Benefits

Provident Fund
Medical Aid + Gap Cover
Employee Assistance Program
Gym Reimbursement
Life Insurance
Disability Insurance

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