Spanish Speaker Customer service - CB Talents SP | Career Page

Spanish Speaker Customer service

Lisbon, Portugal

Job Openings Spanish Speaker Customer service

We are looking for a Customer Service Representative (Spanish speaker) to support one of our clients.

Handle inbound calls, emails, and chat from Spanish-speaking customers regarding reservations, changes, cancellations, and other inquiries.
Provide accurate information on flights, policies, and procedures.
Resolve customer issues in a professional and empathetic manner.
Escalate complex cases to the appropriate departments when needed.
Maintain high-quality service standards to ensure customer satisfaction.
Work effectively in a fast-paced, multicultural environment.

Languages: Spanish (C1 or higher, mandatory) and English (B2 or higher).
Experience: Minimum 6 months of experience in a Contact Centre environment (mandatory).
Strong communication and interpersonal skills.
Problem-solving mindset with attention to detail.
Flexibility to work on a rotational schedule, including weekends and holidays.
Availability to work on-site in Lisbon.

Work Schedule:

Requirements to Apply
- CV in English.
- EU ID or valid Residence Card.
Apply to ikram.zaghba@cbtalents.org