Spanish Airline Customer Service Representative

Location: Lisbon, Portugal

Start Date: 2 October 2025

Contract Type: On-site

Overview

Join a dynamic customer service team supporting a leading Spanish airline. Were seeking skilled professionals with fluency in Spanish (C1) and English (B2), who can deliver excellent service in a fast-paced contact centre environment.

Key Responsibilities

• Handle incoming calls, emails, and chat enquiries from airline customers.
• Provide accurate information regarding flights, bookings, and policies.
• Resolve customer issues efficiently and professionally.
• Maintain service quality and meet performance targets.

Work Schedule

• Days: Monday to Sunday
• Hours: 08:00 to 21:00
• Days Off: 2 rotational days per week

Requirements

• Languages: C1 Spanish + B2 English (or French) mandatory.
• Experience: Minimum 6 months in a contact centre mandatory.
• Candidates must successfully complete Harver language tests (C1 Spanish & B2 English/French) before interviews can be booked.
• No relocation package is available for this market.

Salary & Bonuses

• Base Salary:
  • 870 per 14 months (Lisbon)
  • Additional Spanish position supplement: 1000 per 14 months
• Performance Bonus: 80 per 11 months
• Welcome Bonus: Paid in 12 monthly instalments during the first year (conditional on 6% unjustified absenteeism in the previous month not part of fixed salary).
• Braga location bonus: 20 per 12 months (if applicable).

Allowances & Benefits

• Meal Allowance: 7.23 per day
• Transport Allowance: 20 per month
• Health Insurance: Covered from day one (employee contribution required; free after 6 months)

Important Note

Starting with hires from 1st September onwards, the Welcome Bonus is distributed monthly over the first year. Payment each month is subject to attendance requirements.

Apply Now and start your journey with one of Europes leading airlines but dont forget to ace your Harver tests first! No flight boarding passes required yet. ️