BPO Sr. Executive - Process Training (MOA Pasay) - Hybrid - TASQ Staffing Solutions | Career Page

BPO Sr. Executive - Process Training (MOA Pasay) - Hybrid

Pasay City, Metro Manila, Philippines

Job Openings BPO Sr. Executive - Process Training (MOA Pasay) - Hybrid

Work Setup: Hybrid (MOA Pasay)

Work Schedule: Mid Shift

Requirements:

2 years of experiencing in Training BPO
Good communication skills
Basic knowledge of MS Office MS Excel, Power Point, Word Doc, Outlook
Responsible for Support for current New-Hire Training then Full Facilitation of Future New-Hire Training Classes, reporting, and feedback to the agent.
At least 2nd Year College / 72 Units | Bachelor's Degree (Any course)
Basic knowledge of editing tools Adobe

Responsibilities:

Conduct New Hire training for Process based on the agenda
Create PKT (Process Knowledge Tests) to understand opportunities in Operations which will
be the outcome of a TNA and action plans.
Create a Training Needs Analysis and create action plans based on TNA and opportunities
to support Operations.
Collaborate with the CE (Customer Experience), Quality Analyst and Pre Process Training
team in making suggestions in enhancing training agenda.
Provide feedback to associates / trainees based on progress in training
Complete required reports for tracking and communicating training progress at different
levels
Conduct coaching sessions to trainees and agents towards performance improvement.