Our partner is a global leader in customer experience and digital solutions, combining innovation and people-centered service to help top international brands connect with their customers. With operations in over 30 countries, we offer cutting-edge support in technology, e-commerce, and customer engagement. Our Hungarian team provides multilingual support for clients across Europe in a professional, collaborative, and friendly environment.

Tasks:

Provide information about products and services via phone, chat, and email
Assist customers with order processing, delivery tracking, and service-related inquiries
Handle customer complaints and provide solutions to ensure satisfaction and retention
Evaluate and monitor the performance of solar panel systems through internal tools (e.g., reading graphs, restarting systems, troubleshooting issues)
Support installation and technical setup of e-bikes, including app connectivity and client training
Coordinate warranty-related replacements and repairs
Communicate delivery updates and resolve shipment-related issues
Collaborate closely with internal teams to ensure smooth technical and service operations
1–2 years of experience in customer service or technical support
Strong technical curiosity or interest in renewable energy or connected devices
Confident English skills (minimum B2 level – trainings are held in English)
Advanced 2nd language skills: French/German/Dutch/Italian/Portugal/Spanish (minimum C1 level)
Good problem-solving and multitasking abilities
Excellent communication skills and a customer-focused mindset
Stable, international work environment with a supportive team culture
Onsite role in Budapest
Continuous professional development and language training opportunities
Competitive compensation package
Cafeteria: net monthly 28,000 HUF SZÉP card allowance
Opportunity to work with innovative products and technologies in a dynamic industry

Multilingual Technical Support Specialist