Customer Success Specialist (Multilingual)
MP Solutions Ltd.MP Solutions Ltd.

Customer Success Specialist (Multilingual)

📍 Remote (FR / DE) | On-site – Debrecen (EN only) | 🕘 Monday–Friday, daytime schedule

International partners of MP Solutions are looking for Customer Success Specialists with strong language skills to join their growing support teams.

If you enjoy building long-term customer relationships, supporting business outcomes, and working in a structured, international environment while using your language skills daily, this role is for you.

Your responsibilities

  • Build and maintain strong, long-term relationships with customers
  • Support customers throughout their lifecycle via proactive and transactional interactions
  • Understand customer business objectives and define what success means to them
  • Drive customer success plans and support value realization
  • Identify and manage churn risks
  • Identify growth and expansion opportunities
  • Handle incoming customer inquiries related to products, services and administration
  • Support customers and internal teams with billing and administrative activities
  • Work closely with global internal stakeholders and teams
  • Provide accurate, reliable information adapted to the customer’s level
  • Ensure compliance with data privacy and security policies

Working hours

  • Remote roles: 08:00–17:00 or 09:00–18:00

  • On-site (Debrecen): 09:00–18:00 or 10:00–19:00

  • What we’re looking for

  • Fluent English (C1)

  • One of the following language setups:

  • French + English (C1) – remote

  • German + English (C1) – remote

  • English only (C1) – on-site in Debrecen

  • Previous experience in Customer Success, Account Management or Customer Service

  • Customer-centric mindset with strong empathy

  • Excellent communication and follow-up skills

  • Strong organizational and problem-solving skills

  • Ability to work independently and collaboratively

  • What we offer

  • Paid, structured training program and supportive onboarding

  • Competitive salary, based on language and location

  • Cafeteria benefits

  • Stable, long-term opportunity in an international environment

  • Regular team-building and engagement activities

  • Supportive, professional team culture