(We're accepting applications from all Poland, this is a field based role, providing on-site technical support, covering all Poland,) We're looking for our new Flying Doctor Technician to provide on-site support (especially in connection with electrical buses) with the following responsibilities:

Managing escalated technical cases from front-line support, validating information, performing deep-dive analysis and defining corrective actions.
Providing remote and on-site support to dealers and technical teams to ensure timely and effective vehicle repair.
Producing clear, structured technical reports for OEM and internal stakeholders, highlighting risks, trends and areas for improvement.
Monitoring activity KPIs (case ageing, recurrence, fix-it-right-first-time) and flagging early warning signals on product or process issues.
Contributing to technical knowledge base and best practices, supporting continuous improvement of Level 1 agents and workshop.