Technical Support Engineer: Qualifications & Skills · Understand omni-channel communication technologies and their role in the contact center · 2+ years of experience as a product support engineer · Good listening and comprehension skills · Quick on your feet while consultatively working with the end customer to implement the solution · A natural ability to dig in and resolve technical issues in structured manner · Have a commitment to excellence in taking care of our customers and expect the same from others · Windows operating systems, MS SQL, IIS · Hands-on experience on log analysis and troubleshooting · Familiarity with IP Networking, SQL, REST APIs, and Linux · Experience working with one or more contact center software suites such as Cisco UCCE, Amazon Connect, NICE inContact, Twilio, Avaya, or Genesys · Previous experience with outbound contact center products is a plus. Key Skills · Contact Center Outbound · API · Linux · SQL · AWS Shift: Night Shift Work mode: Work from office