Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Qualifications & Skills

Understand omni channel communication technologies and their role in the contact center
2+ years of experience as a product support engineer
Good listening and comprehension skills
Quick on your feet while consultatively working with the end customer to implement the solution
A natural ability to dig in and resolve technical issues in structured manner
Have a commitment to excellence in taking care of our customers and expect the same from others
Windows operating systems, MS SQL, IIS
Hands-on experience on log analysis and troubleshooting
Familiarity with IP Networking, SQL, REST APIs, and Linux
Experience working with one or more contact center software suites such as Cisco UCCE, Amazon Connect, NICE inContact, Twilio, Avaya, or Genesys
Previous experience with outbound contact center products is a plus.

Key Skills

Contact Center Outbound
API
Linux
SQL
AWS

Shift: Night Shift
Work mode: Work from office