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German-speaking Customer Support Specialist

Heraklion, Greece

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Job Openings German-speaking Customer Support Specialist

About the job German-speaking Customer Support Specialist

Job Overview

An opportunity is available for a German-speaking Customer Support Specialist to join an international support team. The position is remote and based in Thessaloniki, Greece, providing assistance to customers with booking management and service-related inquiries.

The role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently.

Key Responsibilities

• Respond to customer inquiries promptly through various communication channels.

• Manage booking-related requests including changes and cancellations.

• Address payment issues and assist with refund processing.

• Investigate and resolve customer complaints.

• Provide guidance regarding services and account-related questions.

• Maintain accurate records of customer interactions.

• Collaborate with internal teams to resolve complex cases.

Requirements

• Native or advanced German language proficiency (C1).

• English language skills at B2+ level.

• Strong written and verbal communication skills.

• Ability to work with multiple systems and digital tools.

• Problem-solving mindset and attention to detail.

• Flexibility to work rotating shifts including weekends if required.

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Or refer someone

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Job Overview

\n

An opportunity is available for a German-speaking Customer Support Specialist to join an international support team. The position is remote and based in Thessaloniki, Greece, providing assistance to customers with booking management and service-related inquiries.

\n

The role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently.

\n

Key Responsibilities

\n

\n
• \n

  Respond to customer inquiries promptly through various communication channels.

  \n
\n
• \n

  Manage booking-related requests including changes and cancellations.

  \n
\n
• \n

  Address payment issues and assist with refund processing.

  \n
\n
• \n

  Investigate and resolve customer complaints.

  \n
\n
• \n

  Provide guidance regarding services and account-related questions.

  \n
\n
• \n

  Maintain accurate records of customer interactions.

  \n
\n
• \n

  Collaborate with internal teams to resolve complex cases.

  \n
\n

\n

Requirements

\n

\n
• \n

  Native or advanced German language proficiency (C1).

  \n
\n
• \n

  English language skills at B2+ level.

  \n
\n
• \n

  Strong written and verbal communication skills.

  \n
\n
• \n

  Ability to work with multiple systems and digital tools.

  \n
\n
• \n

  Problem-solving mindset and attention to detail.

  \n
\n
• \n

  Flexibility to work rotating shifts including weekends if required.

\n

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