IT Supervisor (Onsite) | Las Piñas - TASQ Staffing Solutions | Career Page

IT Supervisor (Onsite) | Las Piñas

Las Piñas, Metro Manila, Philippines

Job Openings IT Supervisor (Onsite) | Las Piñas

Work Arrangement: 100% Onsite

Work Schedule: Shifting, no fixed weekends off, no guaranteed local holidays off, may be requested to go on OT as needed

Work Location: Las Piñas

Requirements:

Any bachelor's degree
Must have at least 2 years of IT support experience in Supervisory capacity and at least 7 years of IT Support experience in a BPO setup or equivalent
Proficient in IT systems and equipment, with hands-on experience in installation, configuration, maintenance, and repair.
In-depth understanding of IT needs within call center operations and organization, especially in providing top-notch operations support.
Exceptional technical writing skills to clearly document issues and solutions for both customers and technical support teams.
Demonstrated excellence in time and project management, ensuring tasks are completed efficiently and effectively.
Fluent in English, enabling clear and concise communication.
Flexible and adaptable to dynamic work schedules and varying working hours.
Strong expertise in diagnosing and determining problems swiftly and accurately.
Outstanding customer service focus, committed to delivering exceptional support.
Highly organized with a reliable track record of following through on commitments to customers.
Excellent problem-solving, decision-making, and analytical abilities to tackle challenges confidently.

Key Responsibilities:

Inspire and lead the Desktop Support/IT Support Team by effectively managing work assignments, conducting performance reviews, and setting ambitious goals.
Drive desktop support operations with a focus on delivering outstanding customer service to both internal and external clients.
Offer expert technical support, training, and guidance on network challenges and emerging technologies.
Diagnose and resolve desktop-related issues promptly or escalate them to the right IT specialists when necessary.
Partner with product development and other internal teams to tackle challenges and streamline processes for better outcomes.
Collaborate closely with other IT teams to boost service quality, roll out new applications, and enhance security measures.
Ensure the desktop support team fully understands and consistently meets service level agreements to maintain top-tier support standards.

IT Supervisor (Onsite)