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Call Center Team Lead - Travel (Collections) | Quezon City

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Call Center Team Lead - Travel (Collections) | Quezon City - TASQ Staffing Solutions | Career Page

Call Center Team Lead - Travel (Collections) | Quezon City

Quezon City, Metro Manila, Philippines

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Job Openings Call Center Team Lead - Travel (Collections) | Quezon City

About the job Call Center Team Lead - Travel (Collections) | Quezon City

Position: Team Lead - Travel (Collections) | QC | Onsite
Start Date: ASAP

Support Type: Voice Support

Work Arrangement: Onsite

Account Type: Travel Collections Outbound

Site Location: QC Manila

Shift Schedule & Rest Days: US Business Hours

Educational Requirements:

  • College Graduate or
  • At least undergraduate with 2nd-year completed

Work Experience:

  • At least 2 years of team lead experience, with a minimum of 1 year in collections supervision (experience in financial banking, telecommunications, healthcare, etc.)

Responsibilities:

  • Team Management: Supervising team members, tracking performance, and ensuring tasks are completed efficiently and effectively.
  • Communication: Promoting clear and open communication within the team and with other stakeholders, including updates on progress, expectations, and policy changes.
  • Task Delegation & Coordination: Assigning tasks based on individual strengths and workload, coordinating activities, and setting deadlines.
  • Coaching & Development: Offering guidance, providing feedback, and conducting training to help team members enhance their skills and reach their potential.
  • Conflict Resolution: Addressing and resolving conflicts within the team to maintain a positive and productive work environment.

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