Description

About the role

Keller Executive Search is hiring a Head of IT Operations to own end-user IT, service management, and operational run for the firm. This is an internal role. The function owns everything downstream of the platforms the Head of Application Management runs — endpoints, helpdesk, access, IT asset management, incident response.

You'll report to the VP of Engineering and lead a team of [4–6]. The role exists because IT has outgrown a tier-1 helpdesk model and needs an operator who can build an ITIL-ish practice without making it heavy.

How this role fits with the other IT leadership roles

Keller has three other IT leadership roles live on the careers page. Here's the scope split so candidates can self-select:

• Head of Application Management — owns the core SaaS and custom platforms (Workable, Salesforce, NetSuite, candidate-matching engine).

• IT Infrastructure Manager — owns the AWS estate, networking, identity.

• Data Systems Manager — owns the warehouse, ETL, and analytics layer.

• Head of IT Operations (this role) — owns end-user IT, helpdesk, service management, and cross-cutting IT ops.

Requirements

- Proven experience (7+ years) in IT operations management with a strong leadership background.
- Demonstrated ability to manage teams, projects, and vendor partnerships successfully.
- Exceptional problem-solving and analytical skills.
- Strong communication and interpersonal abilities to engage with diverse stakeholders.
- Experience in a fast-paced professional services environment preferred.
- Bachelor’s degree in Information Technology, Computer Science, or a related field; advanced certifications are a plus.
- Passion for technology and a drive to continuously improve operational excellence.

Benefits

Competitive compensation: $119000 - $288000 USD
Opportunities for professional growth and leadership development.
Company culture: Flat management structure with direct access to decision‑makers; open communication environment.
Full medical coverage.

Equal Employment Opportunity Statement:
Keller Executive Search provides equal employment opportunities to all qualified applicants and employees. Employment decisions are based on merit, qualifications, and business needs, without regard to protected characteristics under applicable law.

Commitment to Diversity:
An inclusive and equitable workplace is actively fostered. Hiring, development, and advancement practices are designed to broaden representation and ensure fair access to opportunity.

Data Protection and Privacy:
Personal data is processed solely for recruitment and employment purposes, in accordance with applicable data‑protection laws (including GDPR where relevant). Information may be retained for compliance and legitimate interests, subject to data minimization and security controls.

Pay Equity:
Compensation practices are reviewed to support pay equity for substantially similar work, accounting for bona fide factors such as experience, education, and performance.

Health and Safety:
Workplace health and safety obligations are observed in line with applicable national and local requirements. Employees are expected to follow all safety policies and promptly report hazards.

Compliance with Law:
All recruitment, selection, and employment practices are conducted in compliance with applicable laws and regulations in the jurisdiction of employment.

Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.