Director, IT Support and Operations

Forbes is seeking a Director, IT Support and Operations, responsible for defining and executing the vision for Forbes’ internal IT operations — ensuring reliability, security, and efficiency across all corporate systems, end-user support, and infrastructure services. This is a hands-on, strategic leadership role reporting to the Vice President of Technology. This leader will oversee both the Helpdesk team (on-site and offshore) and the Infrastructure team, delivering world-class support experiences and maintaining secure, scalable systems that enable productivity across the organization. The ideal candidate is both a strategic modernizer and a technical contributor, capable of introducing automation, AI-driven processes, and next-generation tools to enhance IT service delivery.