Lead Assistant Manager - Operations (Cebu) | Onsite - TASQ Staffing Solutions | Career Page

Lead Assistant Manager - Operations (Cebu) | Onsite

Cebu City, Cebu, Philippines

Job Openings Lead Assistant Manager - Operations (Cebu) | Onsite

Work Setup: Onsite (Cebu)

Qualifications:

College graduate
Minimum of 3 years of experience as Assistant Manager for Operations in a BPO/call center environment

Responsibilities:

Steer the process with dedication, swiftly addressing any deviations or obstacles, while continuously implementing improvements that boost overall efficiency and effectiveness.
Foster growth by providing ongoing coaching and constructive feedback to team members, motivating them to enhance their skills and consistently reach both individual and team goals.
Support new hires comprehensively through guidance, training, and encouragement, ensuring they quickly gain confidence and become productive team members, creating a seamless onboarding journey.
Resolve escalations promptly and professionally, maintaining exceptional customer satisfaction and minimizing operational disruptions with timely and effective solutions.
Offer clear, insightful input on process improvements and system capabilities to empower team members with the knowledge and tools needed to excel and adapt to change.
Engage confidently in client interactions at the Supervisory level when needed, representing the team with professionalism and effectively addressing client concerns to strengthen relationships and support business goals.

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