Assistant Manager - Operations (Cebu) | Onsite - TASQ Staffing Solutions | Career Page

Assistant Manager - Operations (Cebu) | Onsite

Cebu City, Cebu, Philippines

Job Openings Assistant Manager - Operations (Cebu) | Onsite

Work Setup: Onsite (Cebu)

Qualifications:

College graduate
Minimum of 2 years of experience as an Assistant Manager in a BPO/call center environment
Experience in Insurance or Healthcare

Responsibilities:

Take charge of the process with dedication, swiftly addressing any deviations or challenges and driving continuous improvements to boost overall efficiency and effectiveness.
Deliver consistent and insightful coaching and feedback, empowering team members with the knowledge and skills they need to elevate their performance and make meaningful contributions to team success.
Support new hires with comprehensive training and guidance, ensuring they become productive team members quickly, reducing ramp-up time and accelerating their seamless integration.
Respond to escalations promptly and professionally, resolving client or team concerns effectively to maintain positive and trusting relationships.
Offer valuable insights and guidance on process enhancements and system improvements, helping team members adopt best practices and streamline their workflows for peak productivity.
Engage confidently in client interactions at the supervisor level, representing the team with professionalism and addressing client needs or feedback to strengthen partnerships and trust.

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