Customer Success Specialist (Local) – Mandarin + Cantonese - Velenosi&Meredith | Career Page

Customer Success Specialist (Local) – Mandarin + Cantonese

Penang, Malaysia

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Job Openings Customer Success Specialist (Local) – Mandarin + Cantonese

About the job Customer Success Specialist (Local) – Mandarin + Cantonese

Customer Success Specialist (Local) – Mandarin + Cantonese | Penang (Livingstone)

RM4000–4500 + RM700 KPI + 13th Month Salary | 5-day work week (Rotational shifts) | Onsite | ASAP Start

We are currently hiring a Mandarin + Cantonese-speaking Customer Success Specialist for a leading customer support operation based in Penang (Livingstone).

This role is ideal for candidates who are passionate about delivering excellent customer experiences in a structured, fast-paced support environment.

Key Responsibilities:

Handle customer queries via phone, chat, and other channels
Assist customers with order status, delivery updates, and service requests
Provide clear, professional, and solution-oriented support
Ensure accurate data entry into internal systems
Maintain high standards of customer satisfaction and service quality
Adapt communication style based on customer needs and situations

Requirements:

Fluent in Mandarin + Cantonese
B2 level English proficiency (spoken and written)
Diploma or Bachelor's degree in any field
Minimum 6 months customer service experience (preferred)
Fresh graduates welcome (especially Communication / English / related fields)
Call centre experience is an advantage but not mandatory

Offer:

RM4000–4500 base salary
RM700 KPI bonus
13th month salary
Structured training and onboarding
Strong career growth in customer experience roles
Onsite role in Penang (Livingstone)

Apply via dylan.nyamande@cbtalents.org
LinkedIn: www.linkedin.com/in/dylan-a78965140

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