Customer Support Specialist (Greek & English) - CB Talents SP | Career Page

Customer Support Specialist (Greek & English)

Athens, Greece

Job Openings Customer Support Specialist (Greek & English)

About the job Customer Support Specialist (Greek & English)

Position: Customer Support Specialist (Greek & English)
Job Type: Full-time, On-site
Schedule: Monday to Sunday, 8-hour shifts in a 24/7 rotation with rotational days off
Location: Athens, Greece
Start Date: Immediate

Role Overview

As a Customer Support Specialist, you will support customers via phone, email, and chat providing guidance, resolving issues, and ensuring a positive user experience. You will represent global brands while using both Greek (C2 level) and English (at least B2 level) in your daily communication.

Key Responsibilities

Respond to customer inquiries in Greek
Resolve technical and service-related issues efficiently
Document interactions accurately in CRM systems
Follow brand guidelines and quality standards
Escalate complex cases to internal teams when necessary

Requirements

Native or near-native level of Greek and English
Strong communication and interpersonal skills
Ability to work rotating shifts, including nights, weekends, and holidays
Previous customer service experience is a plus

Benefits

Private health insurance
Paid training and onboarding
Opportunities for career growth and internal promotion
Supportive multicultural team environment

Apply now and join our team in Athens!

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