This role is for one of the Weekday's clients

**Salary range: Rs 800000 - Rs 1000000 (ie INR 8 - 10 LPA)

**Min Experience: 2 years

Location: Remote (India), Pune

JobType: full-time

Cloud Support Engineers are responsible for providing technical support for a set of company products. This role involves resolving customer issues, contributing to the growth of the Strategy Community, and continuously expanding product knowledge to deliver top-notch service. The ideal candidate is passionate about technology, thrives in challenging situations, and possesses a strong desire to help others.

Responsibilities

Deliver specialized technical assistance for the company’s Business Intelligence product range, Cloud platform, and associated technologies.
Build and maintain strong relationships with customers and partners through consistent, high-quality interactions during project development and the upkeep of production systems.
Identify and resolve complex or urgent technical issues reported by customers utilizing the company's product suite.
Work collaboratively and communicate clearly with colleagues, as well as internal application and software development teams.
Effectively prioritize and relay product defects and enhancement requests to development teams.
Enhance the company’s knowledge base by producing customer-oriented documentation for technical solutions and supplementary product documentation.

Qualifications

Bachelor’s degree in a technical discipline (such as Engineering, Physics, Mathematics, or Computer Science).
At least 2 years of experience in IT customer support or technical support roles.
Strong analytical and troubleshooting abilities.
Proven ability to manage time effectively by prioritizing workloads, multitasking, meeting deadlines, and handling competing demands under pressure.
Excellent verbal and written communication skills in English.
Basic understanding of Windows and Linux system administration.
Familiarity with one or more of the following technologies: Python, REST API, Java, SQL, HTML, or XML/XSL.
Possession of Cloud Certifications (e.g., AWS, Azure, Google Cloud).

Benefits

Possibility to work remotely.
Join a team of intelligent, creative professionals engaged in dynamic projects utilizing cutting-edge technologies.
A company culture that encourages curiosity, innovation, and the relentless pursuit of excellence.
Your contributions will be acknowledged and valued.
Access to internal development programs for ongoing personal and professional advancement.

Required Skills

Cloud Support Engineer I