This role is for one of the Weekday's clients

Salary range: Rs 700000 - Rs 1000000 (ie INR 7-10 LPA)

Min Experience: 2 years

Location: Bengaluru

JobType: full-time

We are looking for an Integration Support Engineer to play a key role in ensuring seamless onboarding and long-term success of customers on a retail SaaS platform. This position focuses on integrating customer systems, supporting API-based workflows, and maintaining stability across production environments. You will work at the intersection of technology and customer success, collaborating with client teams, third-party partners, and internal engineering functions to deliver smooth integrations and reliable post go-live support. This role offers strong exposure to large-scale retail and e-commerce ecosystems, requiring a mix of technical expertise, problem-solving ability, and strong stakeholder coordination.

Key Responsibilities

• Lead technical onboarding of customers by setting up, validating, and ensuring readiness of integrations for go-live.
• Support API integrations by testing endpoints, validating workflows, and troubleshooting issues using tools such as Postman.
• Coordinate with external systems such as ERPs, marketplaces, and third-party platforms to enable seamless data flow.
• Provide hands-on production and hypercare support, resolving integration issues and ensuring minimal disruption post go-live.
• Act as the primary point of contact for integration-related queries, escalations, and incident resolution.
• Maintain and monitor integration performance, ensuring long-term reliability, stability, and scalability.
• Conduct training sessions for customer teams on system integrations, APIs, and operational workflows.
• Create and maintain detailed technical documentation for onboarding processes, integration flows, and support guidelines.
• Identify opportunities to automate repetitive tasks across onboarding, testing, and support processes to improve efficiency.
• Collaborate with cross-functional teams to enhance integration frameworks, processes, and overall customer experience.

What Makes You a Great Fit

• 1–3 years of experience in integration support, API testing, or similar technical roles.
• Strong understanding of REST APIs and hands-on experience with API testing tools like Postman.
• Proficiency in SQL for data validation, debugging, and analysis.
• Basic knowledge of Java or J2EE and familiarity with system integration concepts.
• Experience in testing, troubleshooting, and validating integration workflows.
• Strong analytical and problem-solving skills with a detail-oriented approach.
• Excellent communication skills with the ability to work with both technical and non-technical stakeholders.
• Highly organized, process-driven, and capable of managing multiple tasks simultaneously.
• Prior exposure to retail or e-commerce ecosystems is an added advantage.